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Business Insider·3 min read·easy

American Airlines is reversing its bet against seatback screens

American Airlines is reversing its bet against seatback screens
AI Summary

American Airlines is reversing its previous strategy by reintroducing seatback entertainment screens on its single-aisle aircraft starting in 2028. The airline cited changing customer preferences, particularly among younger travelers, as the primary driver for this shift.

Why it matters

This represents a significant reversal in airline industry trends, showing how consumer demand for integrated technology can override cost-cutting measures.

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American is revamping its seating with more tech and more premium seating options. Robert Alexander/Getty Images American Airlines is reversing course on its seatback entertainment. The company told BI that travelers — especially young ones — wanted in-plane screens. American is also dedicating more space to its premium seating. For years, American Airlines bet that travelers would rather watch in-flight movies on their own phones or tablets. No more. On Tuesday, the airline said it plans to install seatback entertainment screens on around 800 single-aisle jets. New Airbus and Boeing jets with the screens will begin arriving in 2028, with retrofits on its existing planes starting the same year and continuing into the early 2030s. American said the screens will have built-in movies, television shows, games, and music content. They'll also include Bluetooth connectivity, so passengers won't have to rely on those cheap wired headphones handed out before takeoff.

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