Amazon CEO sends 'Not Great' message to Zuckerberg during earnings call
Amazon CEO Andy Jassy dismissed the threat of third-party AI shopping assistants, stating that consumers still prefer direct retail experiences. Amazon has blocked Meta's 'Muse' assistant, as the company continues to develop its own internal AI shopping tools.
Why it matters
This highlights the competitive battle between e-commerce giants and social media platforms over the future of AI-driven consumer shopping habits.
Amazon CEO Andy Jassy reassured investors that they need not worry about AI bots invading its online stores. Speaking after the company’s quarterly earnings call, Andy Jassy said that while few customers are buying with third-party shopping assistants, they are not finding the experience more convenient than shopping directly through retailers. The experience, Jassy says, is “still not great, nor more convenient than coming to a retailer directly.” Jassy’s comments come after the e-commerce giant blocked Meta Platforms’ popular new AI assistant, Muse on its platform. However, he did not name Muse during his speech. .
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