Airline ordered to pay Rs 53,923 after passenger's luggage was delivered three days late

NEW DELHI: A Kerala district consumer commission, in an order dated July 22, held an airline liable for deficiency in service after it delayed delivering a passenger's checked-in luggage by three days. Holding that the airline failed to compensate the passenger despite repeated complaints and its obligations under the Ministry of Civil Aviation's Passenger Charter, the commission directed it to reimburse the passenger's expenses and pay a total of Rs 53,923 as compensation and litigation costs.How the three-day luggage delay led to a consumer disputeAccording to the commission's order, complainant Major Vishnu had booked a flight from Jammu to Coimbatore via Delhi for December 3, 2025. He checked in his baggage at Jammu Airport before boarding the flight. However, when he arrived at Coimbatore, his checked-in luggage did not arrive with him.The complainant immediately reported the missing baggage at the airline's helpdesk and filed a Property Irregularity Report (PIR).