Airbnb guests freed from chores involving ‘significant effort’ under new global rules
Airbnb has introduced new global guidelines that prohibit hosts from requiring guests to perform significant chores like stripping beds or washing dishes. These changes follow long-standing customer complaints regarding the combination of high cleaning fees and mandatory post-stay tasks.
Why it matters
This policy shift reflects a major platform's attempt to standardize user experience and address consumer dissatisfaction regarding hidden costs and labor expectations in the short-term rental market.
Airbnb’s new guidelines will stop hosts from asking guests to do chores./iStockphoto Airbnb’s new guidelines will stop hosts from asking guests to do chores./iStockphoto Australia news Airbnb guests freed from chores involving ‘significant effort’ under new global rules Accommodation platform acts after long-standing guest complaints over doing dishes, taking out rubbish and stripping beds
Prefer the Guardian on Google Airbnb hosts will no longer be able to ask guests to strip beds or wash dishes under the accommodation platform’s new rules.
The changes, which apply to Airbnb reservations covered by the platform’s global policy, including bookings in Australia, will come into effect on 20 November and limit chores imposed on guests.
Airbnb had long fielded complaints from guests about having to pay cleaning fees, which can be hundreds of dollars, and still complete a list of chores for their host.
Get smarter about the news
Sign up free for a feed built around what you actually care about, Dive Deeper research on any story, and the full text of every article.
Create free accountAlready have an account? Sign in