Air India cancelled flight, passengers left stranded; commission orders Rs 1.34L payout
The Chandigarh state consumer commission ordered Air India and a travel agency to pay Rs 1.34 lakh to a passenger. The ruling followed the cancellation of a connecting flight to Toronto, which left passengers stranded and forced them to book expensive alternative travel.
Why it matters
This highlights consumer rights in the aviation sector and the legal accountability of airlines and travel agencies for service failures.
NEW DELHI: The Chandigarh state consumer commission has upheld an order directing a travel agency and Air India to refund Rs 1.08 lakh to a passenger whose daughter and two other women were left stranded after their connecting flight to Toronto was cancelled. The commission also upheld Rs 15,000 compensation and Rs 10,000 litigation costs, finding that the companies had failed to refund the amount they were liable to return.In an October 7, 2026, order, the commission dismissed the travels’ appeal against the district commission’s decision, holding that withholding part of the refund despite cancellation of the connecting flight amounted to deficiency in service and unfair trade practice.What was the case about?As per the commission order, the complainant had booked three air tickets through Thakural Travels for her daughter, Drishiti, and two other passengers, Neha Devi and Deepankshi, to travel from Amritsar to Toronto via New Delhi on April 15…
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