AI agent company Decagon held early M&A talks with ServiceNow, others
AI agent startup Decagon is exploring potential acquisition interest and has hired an investment bank to evaluate offers. The company, which automates customer support, is considering a sale to major tech firms like ServiceNow or a new funding round to maintain its growth.
Why it matters
This reflects a broader market shift where established tech giants are increasingly acquiring AI startups to integrate advanced automation into their existing enterprise software suites.
Lisbon , Portugal - 12 November 2025; Jesse Zhang, Co-founder & CEO, Decagon AI on Centre Stage during day two of Web Summit 2025 at the MEO Arena in Lisbon, Portugal. (Photo By Shauna Clinton/Sportsfile for Web Summit via Getty Images) Shauna Clinton/Sportsfile for Web Summit via Getty Images AI startup Decagon builds AI agents to automate customer support for enterprise customers. The company has hired an investment bank to evaluate M&A interest. The discussions with potential buyers, including software company ServiceNow, are in the early stages. Buzzy AI agent startup Decagon could be the latest company swept up in a growing wave of AI dealmaking. The company, which was last valued at $4.5 billion earlier this year, has hired a bank to evaluate acquisition interest, according to people familiar with the matter. Decagon has held early discussions with cloud software giant ServiceNow and additional companies, the people said.
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