Agentic AI is not a magic wand | Arundhati Bhattacharya, President and CEO at Salesforce, South Asia
Arundhati Bhattacharya, CEO of Salesforce South Asia, discusses the role of AI agents in the workplace and the importance of human interaction. She also addresses the challenges faced by South Asian tech professionals regarding global mobility and geopolitics.
Why it matters
The perspective of a major tech leader on AI deployment and workforce trends provides insight into the future of the global technology sector.
As she is gathering her papers after a meeting, an attendee sometimes approaches Arundhati Bhattacharya — President and CEO at Salesforce, South Asia — wanting to share a comment. A conversation begins and the person says something significant that wouldn’t have been possible in a virtual conference where everyone quickly logs out.
The takeaway: while AI agents have captured the attention of technologists and leaders alike, an unprompted conversation between two human beings can lead to insights that become the most important part of the work meeting.
During an interview with The Hindu at the Dreamforce enterprise technology convention in San Francisco, Arundhati Bhattacharya, President & CEO at Salesforce, South Asia, discussed opportunities for young South Asian tech professionals, the evolving workplace culture in India, the nuances of deploying AI agents, cyber-crimes in the banking sector, and Salesforce’s ambitions in the country.
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