AC kept malfunctioning; Delhi consumer court orders replacement with Rs 15,000
A Delhi consumer court has ordered a manufacturer to replace a defective air conditioner and pay compensation after the customer faced repeated malfunctions and poor service. The ruling highlights the legal consequences for companies failing to address persistent product defects.
Why it matters
It serves as a reminder of consumer rights and the legal mechanisms available to hold manufacturers accountable for service deficiencies.
NEW DELHI: A Delhi consumer commission has directed an air conditioner manufacturer to replace a defective AC after it repeatedly malfunctioned despite several complaints and technician visits. The commission also ordered the manufacturer and seller to pay Rs 15,000 in compensation and other relief after finding deficiency in service and a manufacturing defect.The consumer had bought the AC for Rs 32,274 in July 2024, but alleged that it started malfunctioning and tripping repeatedly soon after installation. He made five to six complaints and sought repair and later replacement, but the problem continued.Case backgroundAs per the commission order, the consumer purchased a Voltas AC from Hari Om Retail Pvt Ltd on July 16, 2024, for Rs 32,274. He also paid Rs 4,274 specifically towards warranty.Soon after installation, the AC allegedly began malfunctioning and tripping repeatedly.
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