71-year-old doctor loses ₹5 lakh in fake customer care scam

A 71-year-old doctor in Indiranagar lost ₹5 lakh after falling for a fake customer care scam while attempting to return an online order. The fraudster gained remote access to the victim's phone and executed multiple unauthorized transactions.
Why it matters
This case serves as a warning about the prevalence of sophisticated digital fraud targeting vulnerable populations.
A 71-year-old doctor from Indiranagar lost ₹5 lakh after allegedly falling victim to a fake customer care scam while trying to return a shirt he ordered online
According to the complaint filed with the East CEN Crime Police, the incident occurred on wednesday around 4.30 pm. The complainant said he searched for a customer care number on Google to process the return of a shirt.
He contacted a mobile number . After the call was disconnected twice, a man identifying himself as Mahindra Pandit allegedly answered the third call and asked the doctor to provide his debit card details.
The suspect later contacted him through WhatsApp and allegedly instructed him to follow certain steps. Unknowingly, the doctor followed the instructions, after which the fraudster allegedly gained control of his mobile phone.
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