5 BI staffers who put AI agents to work share what worked and what went wrong
Business Insider staff tested personal AI agents like Muse and Instinct to manage daily tasks, ranging from booking travel to resolving billing issues. While some users found the tools highly effective, others experienced technical errors, highlighting the current limitations of AI personal assistants.
Why it matters
As personal AI agents become more integrated into daily life, understanding their reliability and potential for error is crucial for consumer adoption.
Rebecca Zisser/BI 5 BI staffers told us how they've been using the hottest new thing in AI: personal AI agents. Their use cases include reserving library books and collecting K-pop merch. One editor used it to remind him to call his mother. Muse and Instinct — AI agents designed to help you run your personal life — are the talk of the town right now. So, obviously, we at Business Insider had to try them out. Five staffers across the newsroom's global offices — from headquarters in New York to divisions in London, San Francisco, and Singapore — have been testing both Meta and Instinct's personal AI agent offerings over the past week. Our editor-in-chief, Jamie Heller, got in on the action, too: My husband and I were puzzling over an opaquely described charge on our credit card.
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