4,884 complaints against National Highway toll plazas in Karnataka in three years; only five cases remain pending
The Ministry of Road Transport and Highways reported 4,884 complaints regarding Karnataka toll plazas over the last three years, with a 99.8% resolution rate. The complaints primarily involved staff behavior, physical assault, and excessive wait times.
Why it matters
It highlights the effectiveness of national grievance redressal mechanisms for public infrastructure and the scale of operational issues at toll plazas.
A total of 4,884 complaints relating to staff misbehaviour, physical assault and excessive waiting times at National Highway toll plazas were registered in Karnataka during the last three years, according to data by the Ministry of Road Transport and Highways.
Of these, 4,879 complaints have been resolved, while five cases remain pending, indicating a resolution rate of over 99.8%.
The figures were shared by Union Minister for Road Transport and Highways Nitin Gadkari in response to an unstarred question raised in the Lok Sabha on July 23 regarding complaints against toll plazas on national highways.
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