11 HMWSSB managers face disciplinary action for falsely marking public complaints resolved
Eleven managers at the Hyderabad Metropolitan Water Supply & Sewerage Board have been issued charge memos for falsely marking public complaints as resolved. The board is taking disciplinary action to ensure accountability and improve service delivery.
Why it matters
It underscores the importance of digital accountability in public service delivery and the consequences of administrative negligence.
Eleven managers at the Hyderabad Metropolitan Water Supply & Sewerage Board (HMWSSB) were issued charge memos on Friday, after a review found they had marked public complaints as ’resolved’ online without addressing the issues at the field level.
The board managing director K. Ashok Reddy said the practice misleads the public and damages the credibility of the grievance redressal system.
The board receives complaints through the metro customer care, the official website, and social media platforms such as X and Facebook. Complaints relate to drinking water pipeline leaks, low pressure, sewage overflows, contaminated water supply, damaged manholes, and sewage flowing onto roads. The complaints are assigned online and acknowledged through SMS, and officials are required to close cases only after resolving them on the ground.
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